Frequently Asked Questions
 
 
 
 
 
 
 
1. Do I need a web site?

2. Why should I pay for site development and hosting? Can’t I just do it myself?

3. I can get a free web site and e-mail addresses through my Internet provider (or     Geocities, Angelfire, Tripod, Yahoo Mail, Hotmail, etc.) Can’t I just promote my     business through these free web services?

4. What is a domain name?

5. Can I register my own domain name? Does iBongo Global E-Commerce register     domain names?

6. I’ve seen web site templates for sale at prices as low as $50. Will I save money by     buying a template instead of hiring a designer?


7. OK. Once my site is built, how will people find my site?


8. What can I do to drive additional traffic to my site?


9. What will my on-going costs be after launching my site?


10. How can I reduce my cost for developing a web site?

11. Do you offer packages?

12. What about link exchanges?

13. What can a web site do for me?

14. How long will it take for iBongo Global E-Commerce to build my web site?

15. What if I don’t need a whole web site?


16. What if I already have a web site?


17. Can we work together effectively across long distances?


18. Do you offer discounts for non-profits and service organizations?

19. Will my site look the same on everyone’s computer?


20. My current site runs slowly. Why?

21. Will you host my site?

22. Who will maintain and update my site?

23. Who visits my web site?
 
1. Do I need a web site?
A. Having a web site is more important for some businesses than others. Companies trying to reach customers in different locations (i.e., hotels or tourist attractions) or who have products that can be shipped to customers far away (i.e., flowers, handmade dolls, industrial patterns and supplies, telephones, etc.) obviously need to have an online presence. However, even local businesses (i.e., dry cleaners or shoe repair shops) can benefit from a web site that shows their location, lists their services or offers special promotions. And businesses that serve other businesses rather than retail consumers can benefit from a web site. Many businesses search for new suppliers online, and order online, too. If you want more customers, you should be online.

2. Why should I pay for site development and hosting? Can’t I just do it myself?

Web site design done right is complex and requires a number of different skill sets that aren't commonly found in any one person, especially someone that doesn't do this for a living. Technically, you can build a site yourself. The real question becomes this: can you afford to take time away from your customers and your business to develop your site? Time is money, and it’s often a better use of your time and money to outsource web design projects.

3. I can get a free web site and e-mail addresses through my Internet provider (or Geocities, Angelfire, Tripod, Yahoo Mail, Hotmail, etc.) Can’t I just promote my business through these free web services?
Having your own web site with its own domain name provides several advantages. Your web address should be a reflection of your unique business and the products you sell, rather than an add-on to someone else’s web address. Your domain name should be easy to remember, and easy to type. Will customers find you at http://www.myinternetprovider.com/userpages/~hereismypage.html? Or would your site be easier to find at www.mywebsite.com? Owning a unique domain name for your business also give you more flexibility in choosing your hosting providers and the features they offer, and allows a richer, more reliable interaction with your customers.

4. What is a domain name?
Domain names are the familiar, easy to remember names for computers on the Internet (such as ibongo.biz). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.

5. Can I register my own domain name? Does iBongo Global E-Commerce register domain names?
Only registrars accredited by the Internet Corporation for Assigned Names and Numbers (ICANN) are authorized to register .com, .net and .org names in the registry. Some of these accredited registrars offer their services through resellers, such as iBongo Global E-Commerce, which may provide assistance in completing the registration process. You may also register your domain name directly through one of these registrars. Either way, your registration contract will be with the accredited registrar and that registrar will maintain your contact information.

6. I’ve seen web site templates for sale at prices as low as $50. Will I save money by buying a template instead of hiring a designer?

Although affordable site templates are available, your choice between buying a site template or building a unique site needs to be made with the understanding that other businesses, perhaps even your competitors, may also be using that template. Remember, too, that after buying a template, you will still need to add text and images, create links, and otherwise complete your site.

7. OK. Once my site is built, how will people find my site?

What a great question! Your designer could create the perfect web site for your business, but what good is that site if no one knows it’s there? All of our site proposals include optimization of your site’s code and content for search engines. We also submit your site’s information to all of the major search engines upon completion, and re-submit on an on-going basis. We regularly track your progress and fine tune sites in order to achieve the best possible results in search engine ranking.

8. What can I do to drive additional traffic to my site?

Promote your site. Let other people know it’s there! Include your web address (URL) on your business cards and letterhead. Mention it in your tv, radio, print, and outdoor advertising. Have your URL lettered on your business signs, door, and company vehicles. Put it in the signature line of outgoing e-mails, in letters, and in direct mail campaigns. Show your URL on promotional merchandise (shirts, balloons, key rings, or other items). Contact iBongo Global E-Commerce for additional site promotion strategies.

9. What will my on-going costs be after launching my site?
On-going costs will vary depending on your specific use for your site. These costs will likely include hosting fees, search engine positioning, site updates and maintenance, and domain name renewals.

10. How can I reduce my cost for developing a web site?
iBongo Global E-Commerce bids most projects on a complete site development, including consultation, domain name research and registration, content development, digital photography, design, layout & navigation, search engine submission & optimization, and on-going maintenance and service. By taking care of one or more of these on your own, you can reduce the investment required to build and maintain a web site. Talk to an iBongo Global E-Commerce representative today for details.

11. Do you offer packages?
We work primarily on a project basis, ascertaining our customers’ desired outcomes and tailoring solutions that fit individual requirements. iBongo Global E-Commerce believes in a “one size fits one.” sales and service philosophy. Over the years, we have learned the hard way that ‘one size does not fit all.’

12. What are your hourly rates?
iBongo Global E-Commerce provides a variety of services. Our hourly fees range from $45 - $125, depending on the nature of the work involved. In addition to examining hourly rates for specific services, you should also consider the number of hours a specific vendor will commit to completing a project, the guaranteed price for the project as bid, and the quality of the final product or service. When you examine all available criteria, you'll come to appreciate why so many businesses choose iBongo Global E-Commerce, Inc.

13. What about link exchanges?

In order to keep users happy, search engines are always developing ways to make their results more relevant. Links have become more important to the engines because they see links as an endorsement of your site by other Web sites. This concept is referred to as "link popularity." Based on the links pointing to your site, the search engines either increase or decrease how relevant your site is for particular keyword searches. Therefore, it is important for you to develop partnerships with other web sites who are willing to link to your site. However ... it is also very important to develop those partnerships with the right sites. Major search engines and directories may decrease your ranking in search results (or drop your site altogether from their listings) if you associate your site with the wrong partners. iBongo Global E-Commerce can help you evaluate potential link partners to improve your search engine position.

14. What can a web site do for me?

Create an online brochure that will help potential clients, customers, and partners learn about your company and look at it in a favorable light. Conduct e-commerce and sell to a national or international market through an ordering system for one or more products, or perhaps an extensive online catalog. Provide product information to drive local sales of your products and services at dealer locations. Provide customer service and support. Websites are a great place for troubleshooting guides, FAQs, technical information, or even Return Merchandise Authorization (RMA) labels. Provide multiple ways for your customers to contact you. Save money through efficiencies. Use the Internet to take orders with real-time credit card authorization to save call center operation costs and cut entry errors. Save on paper, printing, and distribution costs. Use online FAQs and knowledge base articles to cut the number of customer service personnel you need. Earn affiliate commissions for sales and leads generated through links on your website. Perhaps a form on your site generates leads or subscriptions for another company.

A web site can do a lot of things. And knowing what you want to accomplish through your web site should be first and foremost on your mind when you contact iBongo Global E-Commerce. A clear understanding of your goal and the possible routes to reaching your goal is important. Consider how others have used the Internet. Examine other sites, including your competitors’ sites. Which sites do you like or dislike? Print out pages and make notes for your discussion with our team.

15. How long will it take for iBongo Global E-Commerce to build my web site?

There are several factors that will affect your project’s timeline. Obviously, your own target date is our first concern. How soon do you want to be online? Once we understand your goals, we also consider the complexity of the site you need, our current workload and outstanding commitments, your availability to provide the information, images, and other resources we need to create the site, and other considerations. In the end, our goal is to deliver your web site the way you want it, and when you want it. At iBongo Global E-Commerce, we put it in writing.

16. What if I don’t need a whole web site?
We help many of our customers develop specific pages and enhancements to existing sites. For example, it may be time for you to add a shopping cart to your site for online sales, or perhaps you simply need to add pages to promote new products or services. We can help you by designing new features that complement your existing site.

17. What if I already have a web site?
In addition to adding new features to your site, iBongo Global E-Commerce can also assist you with marketing your site, improving your search engine position, updating content, training your staff to maintain your site, enhancing your site’s features, and a variety of other web related goals. Contact us to learn how we can fulfill your specific needs.

18. Can we work together effectively across long distances?
Absolutely! We regularly work with customers throughout the U.S., exchanging information and files via e-mail, FTP and fax, and we stay connected through telephone, fax and e-mail.

19. Do you offer discounts for non-profits and service organizations?
We are happy to support the ongoing efforts of charitable organizations through reduced fees for our services. Contact iBongo Global E-Commerce for detailed information about how we can help your organization.

20. Will my site look the same on everyone’s computer?
Not quite, but iBongo Global E-Commerce works hard to maintain the look of your site on a variety of platforms and internet browsers. It's a complicated equation of PC vs. Mac, Internet Explorer vs. Netscape vs. other browsers, Windows XP vs. Windows NT vs. Windows 2000, Windows 98, Windows 95, and all of the other operating systems.

We build our sites knowing that more than 95% of our customers' web traffic relies on Microsoft’s Internet Explorer. We also check our work in Netscape, and Mozilla Firebird and adjust as needed. And, knowing that roughly half of all web pages viewed are seen at screen resolutions of 1024x768 or higher (while another 40% use screen resolutions of 800x600), we cross check our work on large screens and on smaller screens, both LCD and CRT.

So … what do all of these statistics mean? Feel free to contact us for a more detailed answer, but the short story is this: we understand the current trends in computer usage & do everything we can to make sure that our customers’ sites display correctly and are easy to navigate for a wide variety of users across the Internet.

21. My current site runs slowly. Why?
The speed at which a web page loads on your computer is affected by a number of factors, including your computer's available resources, connection speed, bottlenecks in the internet, and issues with the site's design and file sizes, and the site's server platform. iBongo Global E-Commerce can help you examine current conditions and you options to identify the most practical solution. Ask us about our image optimization strategies, and our use of streamlined pages and cascading style sheets to improve your site’s performance.

22. Will you host my site?
iBongo Global E-Commerce has partnered with various web hosting providers as a re-seller, in order to deliver the right hosting solution for your specific needs and budget. Our affordable pricing and convenient service are guaranteed to perform.

22. Who will maintain and update my site?
Internet-savvy businesses keep the content on their Web sites fresh, and redesign their sites at regular intervals. Why? It takes only a byte or two of dated information for users to think they've come to a dead or an orphaned site. Contact iBongo Global E-Commerce to learn more about our hourly and contract rates for site maintenance and updates.

23. Who visits my web site?
Savvy traditional store owners analyze customer traffic to learn ways they can improve the buying experience for their shoppers. You can do the same thing on your Web site. We recommend examining the following statistics: the number of visitors, the length of time visitors spend on your site and on each specific page, the most popular pages, the least popular pages, the number of e-mail and phone inquiries driven by your web site (along with the nature of those inquiries), and the referring web site or link which brought customers to your site. If your current site design and hosting provider do not give you these kinds of statistics, talk to iBongo Global E-Commerce about creating a more effective web presence.
 
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